Policies

Cookie Policy

São Leopoldo Mandic uses cookies to improve performance and your user experience, in accordance with its Privacy Policy and current legislation.

Effective since: 01/08/2021

What are cookies and how do we use them?

At SLMANDIC, in accordance with our Privacy and Personal Data Protection Policy, we value transparency in the processing of personal data. Therefore, this Cookie Policy clearly and objectively describes how and why we use cookies and similar technologies, in order to help data subjects understand how they can manage their preferences.

Cookies are small text files that a website, when visited, places on the user's computer or mobile device through the internet browser used. They securely store information about the website visit, making future visits easier and the website more useful for the user.

We use cookies to offer users an individualized and personalized experience, as well as to analyze website performance and deliver relevant advertising. This policy applies to all products and services offered by the SLMANDIC website.

Legal Basis

This Cookie Policy is based on the following laws in force in Brazil:

Federal Law No. 13.709/2018 — General Law on the Protection of Personal Data (LGPD)
Federal Law No. 12.965/2014 — Civil Framework for the Internet
Federal Law No. 8.078/1990 — Consumer Protection Code (CDC)

Types of Cookies Used

These cookies are strictly necessary for the proper functioning of the portal. They allow you to navigate the site and use our features, such as accessing secure areas. Without these cookies, services such as authentication and security cannot be provided.

Legal basis: Legitimate interest — necessary for the service to function.

Holder	Cookie	Purpose	Duration	Type
Mandic	JSESSIONID	Preserve user state during browsing session	During the session	essential
Mandic	SESS#	Preserve user state during browsing session	During the session	essential
Mandic	wordpress_test_cookie	Check if the user's browser supports cookies	During the session	essential
Mandic	RequestVerificationToken	Prevent data transmission falsification (CSRF protection)	During the session	essential
Cloudflare	__cfduid	Identify reliable web traffic and improve security	29 days	essential
Mandic	Cookie Consent	Save user cookie preferences	1 year	essential
Mandic	gdpr	Determine if the user has accepted cookie consent	24 hours	essential
Mandic	gdpr_status	Determine and store the user's consent status	6 months	essential
WordPress	wp-api-schema-model	Allow the plugin to generate the API schema during the session	During the session	essential

These cookies allow us to recognize and count the number of visitors, track the origin of navigation (SEO, referral, direct) and understand how visitors move around the site. This helps us improve the functioning of the portal, for example, by ensuring that users can easily find what they are looking for.

Legal basis: Consent of the data subject — as per Article 7, I of the LGPD (Brazilian General Data Protection Law).

Holder	Cookie	Purpose	Duration	Type
Google Analytics	_ga	Distinguish users and calculate access rates	2 years	analytics
Google Analytics	_gid	Distinguish unique users over 24 hours	24 hours	analytics
Google Analytics	_gat	Control the rate of requests to the server	24 hours	analytics
Google Analytics	_gd#	Control the rate of requests to the server	During the session	analytics
Google Analytics	collect	Identify device and browsing behavior	During the session	analytics
Hotjar	_hjid	Set a unique session ID for behavior analysis	1 year	analytics
Hotjar	_hjTLDTest	Detect SEO ranking and website domain	During the session	analytics
Mandic	_hjAbsoluteSessionInProgress	Count visits from different visitors to the website	24 hours	analytics
Mandic	_hjIncludedInPageviewSample	Generate statistical data on website usage	24 hours	analytics
SurveyMonkey	SM_COOKIE	Gather information about user interaction with surveys	24 hours	analytics
SurveyMonkey	smcx_0_last_shown_at	Collect statistical data for marketing and research purposes	During the session	analytics

These cookies are used to track visitors across different websites, remember browsing preferences, and display targeted advertising based on interests. They also enable social networking functions such as content sharing and social login.

Legal basis: Consent of the data subject — as per Article 7, I of the LGPD (Brazilian General Data Protection Law).

Holder	Cookie	Purpose	Duration	Type
Facebook	_fbp	To provide targeted advertising products and measure campaigns	3 months	marketing
Facebook	fr	To provide advertising products and measure ad effectiveness	3 months	marketing
Facebook	tr	To provide advertising products and track conversions	During the session	marketing
Google DoubleClick	IDE	Register and report ad views and clicks	1 year	marketing
Google AdSense	_gcl_au	Experiment and measure the effectiveness of advertising on the website	3 months	marketing
Google AdWords	ads/ga-audience	Re-engage visitors based on past behavior	During the session	marketing
Google DoubleClick	test_cookie	Check if your browser supports cookies for advertising	24 hours	marketing
YouTube	VISITOR_INFO1_LIVE	Estimate the user's bandwidth for video playback	179 days	marketing
YouTube	YSC	Register ID and video viewing statistics	During the session	marketing
Adobe Audience Manager	demdex	Assign a unique ID to the visitor for audience segmentation	179 days	marketing
Adobe Audience Manager	dpm	Assign a unique ID to the visitor for data synchronization	179 days	marketing
Salesforce	_kuid_	Collect usage and response information for personalized advertising	179 days	marketing
AppNexus	uuid2	Register user ID and device data for advertising	3 months	marketing
Taboola	t_gid	Assign a unique ID to the visitor for native advertising	1 year	marketing
PubMatic	KRTBCOOKIE_#	Register user ID and device for ad auction	29 days	marketing
PubMatic	PugT	Determine when cookies were last updated	29 days	marketing
Twitter	__widgetsettings	Allow content sharing via Twitter	Persistent	marketing
Between Digital	A.D	Enable the chatbot function on the website	10 years	functional
Between Digital	ss	Enable the chatbot function on the website	10 years	functional
RD Station	__trf.src	Send traffic source information to forms	2 years	marketing

These cookies remember the choices you make (such as language or region preference) and provide enhanced and personalized features. They also store video player preferences and interface settings.

Legal basis: Legitimate interest or consent — according to the specific purpose.

Holder	Cookie	Purpose	Duration	Type
Mandic	ab	Combine and/or modify website content for A/B testing	1 year	functional
Mandic	bounce	Determine immediate user exit for bounce rate analysis	During the session	functional
YouTube	yt-remote-device-id	Store YouTube video player preferences	Persistent	functional
YouTube	yt-remote-cast-installed	Store video player streaming preferences	Persistent	functional
YouTube	yt-remote-session-app	Store video player session preferences	During the session	functional
Twitter	local_storage_support_test	Enable faster loading of Twitter content	Persistent	functional
Mandic	jv_history_*	Store history of interactions with live chat	Persistent	functional
Mandic	jv_store_*	Store live chat session data	Persistent	functional

Third-party cookies

Our website integrates third-party services that may install their own cookies. These providers have independent privacy policies, which we recommend you consult directly.

Enterprise	Purpose	Privacy Policy
Google Analytics	Analysis of traffic, user behavior, and website performance metrics	View policy
Google Ads / DoubleClick	Targeted advertising, remarketing, and campaign measurement	View policy
Facebook / Meta	Facebook Pixel for targeted advertising and conversion tracking	View policy
Hotjar	Behavioral analysis and heatmaps for usability improvement	View policy
Adobe Audience Manager	Audience segmentation and advertising personalization	View policy
Salesforce	Customer relationship management and personalized advertising	View policy
YouTube	Embedding videos and playback analysis	View policy
Twitter / X	Social media sharing and advertising buttons	View policy
Taboola	Native advertising and content recommendations	View policy
RD Station	Marketing automation and lead source tracking	View policy
PubMatic	Programmatic advertising platform and ad auction	View policy
Between Digital	Live chat and support for website visitors	View policy

How to Manage Cookies in Your Browser

You can block or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect website functionality, such as login and content personalization.

Google Chrome

Go to the menu (⋮) > Settings > Privacy and security > Cookies and other site data. You can block third-party cookies or remove all stored cookies.

See detailed instructions →

Mozilla Firefox

Access the menu (☰) > Settings > Privacy and Security. Under "Cookies and site data" you can manage permissions and delete existing cookies.

See detailed instructions →

Safari (macOS)

Go to Safari > Preferences > Privacy. You can block all cookies or manage stored website data individually.

See detailed instructions →

Microsoft Edge

Access the menu (…) > Settings > Cookies and site permissions > Manage and delete cookies and site data.

See detailed instructions →

Opera

Go to Settings > Privacy and security > Cookies. You can block third-party cookies or clear all stored cookies.

See detailed instructions →

Data Protection Officer (DPO)

For questions about this Cookie Policy, to exercise your rights as a data subject, or to contact our Data Protection Officer, please use the channel below. SLMANDIC is committed to responding to data subject requests as quickly as possible, respecting legal deadlines.

DPO email: privacidade@slmandic.com.br

Competent court: Campinas/SP district for matters related to the processing of personal data.

Contact our Data Protection Officer (DPO) for clarification regarding the use of cookies, the processing of personal data, or to exercise your rights as a data subject.

Speak to the DPO

Cookie Policy

What are cookies and how do we use them?

Legal Basis

Types of Cookies Used

Third-party cookies

How to Manage Cookies in Your Browser

Google Chrome

Mozilla Firefox

Safari (macOS)

Microsoft Edge

Opera

Data Protection Officer (DPO)

Questions about cookies?