Transparency and Dialogue
Ombudsman
Aligned with the values, principles, and purposes of Faculdade São Leopoldo Mandic, the Mandic Ombudsman's Office is an institutional communication channel through which you can safely express your opinion and voice your concerns, dissatisfaction, suggestions, and compliments on a wide range of issues related to the Faculty.
What is the Ombudsman's Office?
An institutional communication channel
Aligned with the values, principles, and purposes of Faculdade São Leopoldo Mandic, the Mandic Ombudsman's Office is an institutional communication channel through which you can safely express your opinion and voice your concerns, dissatisfaction, suggestions, and compliments on a wide range of issues related to the Faculty.
The Ombudsman's Office is guided by confidentiality, discretion, impartiality, and impersonality, and aims to provide democratic communication between you and the Faculty to promote stronger relationships, increased transparency in the handling of institutional information, continuous improvement of services and activities, and support for institutional planning.
The channel is open to everyone: students, alumni, patients, family members, staff, and any citizen who has a relationship with the institution. The confidentiality of information is guaranteed at all stages of the process.
Our Principles
How the Ombudsman's Office operates
The Ombudsman's Office at São Leopoldo Mandic is governed by fundamental principles that guarantee the quality and integrity of every service provided.
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Secrecy — all communications are treated with absolute confidentiality
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Discretion — information is handled carefully and confidentially
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Impartiality — each statement is analyzed in a neutral and equitable manner
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Impartiality — decisions and actions are based on facts, without favoritism
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Transparency — the service process is clear and the complainant is informed about each step
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Democracy — anyone with a connection to the Faculty can use the channel
Types of Manifestation
What can you register?
Complaint
A report of a situation that caused dissatisfaction or harm, related to the institution's services, customer service, or processes.
Suggestion
Proposal for improvement in any aspect of academic, clinical, or administrative life at São Leopoldo Mandic.
Praise
Positive recognition of a service, assistance, or initiative provided by the institution or an employee.
Complaint
Report of irregularity, non-compliance with rules, or inappropriate conduct on the part of any member of the academic community.
How it Works
Step-by-step guide to registering your complaint
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Choose the contact channel
Select the most convenient channel: online form, email, or in-person service at the Campinas Unit.
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Select the topic of the subject
Before filling out the form, please select the subject matter so that your request is correctly directed — Mandic College, Dental Clinic, or Mandic Hospital.
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Fill in the details and describe the situation
Please provide your contact information and describe the situation in detail. You can also choose to remain anonymous when submitting your complaint.
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Receive the protocol number
After submitting, you will receive a tracking number to follow the progress of your request at all stages.
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Please wait for a response within the timeframe
The Ombudsman's team will review your complaint and provide a response or referral within 10 business days.
Manifestation Channels
How to get in touch
Online Form
Access the Ombudsman's electronic form to register your complaint securely and confidentially, with tracking via protocol. Available for Mandic College, Dental Clinic, and Mandic Hospital.
Available 24 hours a day, 7 days a week
Access channel →Send your complaint by email to ouvidoria@slmandic.edu.br. Include your full name, contact information, and a detailed description of the situation.
ouvidoria@slmandic.edu.br
Access channel →In person
In-person service is available at the Ombudsman's office, Campinas Unit, next to the Library. Monday through Friday, from 9:00 AM to 6:00 PM.
Monday to Friday, from 9 am to 6 pm
Suggestion Box
Physical boxes are available on campus for anonymous complaints, which are collected and analyzed by the Ombudsman team.
Available at the Campinas and Araras campuses
Online Form
Register your complaint
In-person service
Ombudsman's Office — Campinas Unit
In addition to digital communication channels, the Ombudsman's Office has a room at the Campinas Unit for in-person service. If you prefer this service, please go to the Ombudsman's Office, located near the Library.
Time
Monday to Friday, from 9 am to 6 pm
Location
Ombudsman's Office — next to the Library, Campinas Unit
Anonymity
You can speak out anonymously
The Ombudsman's Office guarantees the possibility of anonymous complaints. If you choose to remain anonymous, your personal information will not be recorded or disclosed. Confidentiality is one of the fundamental pillars of the Ombudsman's Office's work, and your identity is protected in accordance with institutional rules and current legislation.
Response Time
Commitment to return
All complaints received are registered and analyzed. The complainant receives a protocol number that allows them to track the progress of their request. In cases requiring more detailed investigation, the deadline may be extended, and the complainant will be informed.
Privacy and Confidentiality
Your privacy is a priority
The São Leopoldo Mandic Ombudsman's Office is guided by confidentiality and discretion in handling all complaints received. The information provided is used exclusively for forwarding and resolving the registered complaint.
In the event of complaints, the identity of the protester is protected in accordance with institutional norms and current legislation. No personal information is disclosed to third parties without the protester's consent.
The processing of personal data complies with the General Data Protection Law (LGPD — Law No. 13.709/2018), guaranteeing transparency, security, and respect for the rights of the data subject.
Documents
Regulations and rules
Ombudsman Regulations
Access the complete document with the rules, procedures, and guidelines that govern the operation of the São Leopoldo Mandic Ombudsman's Office.
Register your complaint now
Your feedback is essential for São Leopoldo Mandic to continue evolving. Access the form and register your feedback securely and confidentially.